Pull Patch FAQs

PRODUCT INFORMATION

How Do I Attach A Pull Patch?

We’ve designed the Pull Patch attach process to be quite simple. We offer hundreds of Pull Patch designs and hundreds of hat styles. Any patch we sell can be combined with any hat we sell, which gives you tons of opportunities for mixing and matching!

All Pull Patch hats and patches have our brand’s authentic hook and loop fasteners which are compatible with VELCRO® fasteners.  Easily attach any Pull Patch, all of which are sized 3” width x 2” length and designed with a built-in hook backing, to hat’s loop surface.

You can attach Pull Patches to Condor, Tru-Spec and other Operator/Contractor caps, as well as other apparel such as jackets and vests. Additionally, you can attach other types of tactical patches to our wide selection of Pull Patch hats. The possibilities are endless!

Can You Make A Customized Pull Patch Product For Me?

Yes, absolutely! Making customized patches and/or patch and hat combos is a huge part of our business. Whether you need custom-designed patches for your company, wedding, birthday, or any other type event, we can create any customized design specific to your needs.  As long as your images are not trademarked or have copyrights attached to it, we are happy to produce any type of patch design for all types of occasions. Please see our Custom Order FAQ for more details, then fill out the Custom Order Form to get started.

Pull Patch also offers a Fundraising Program which allows schools, youth sports teams, churches, and other organizations a creative way to raise money by selling their own custom Pull Patches. 

I Can't Find The Product I Was Looking For?

From time to time, Pull Patch will discontinue a patch design or hat style. Therefore, only the products and colors currently listed as choices on the website are available for purchase.

 

ORDERS

Why Didn’t I Receive My Full Order?

When you place an order, it is processed within minutes. However, if one of the products you ordered was temporary out of stock, it will be shipped as soon as the product is re-stocked.

How Do Coupon Codes Work?

At times, Pull Patch will provide special offers and discounts to customers, in which a specific coupon code is required to be entered at checkout for the discount to be applied. Please note that only one coupon code can be used to per order, and cannot be combined with any other promotions or discounts.

What Are My Payment Options On The Website?

Pull Patch accepts several forms of payment, including all major credit cards, debit cards bearing the Visa or MasterCard, Paypal, Pull Patch Gift Cards, and more.

Can I Place My Order Over The Phone?

So sorry for the inconvenience but at this time we don't accept phone orders.

 

SHIPPING & HANDLING

What Shipping Options Does Pull Patch Offer?

Pull Patch offers USPS and UPS shipping.

At times, Pull Patch may offer discounts or free shipping on products or purchases.

For expedited and priority shipping all orders must be placed by 10am/pt to be shipped out the next day.

Where Is My Order?

You can track the status of your order here by entering your Order Number.

How Do I Return Or Exchange My Pull Patch Product?

Pull Patch allows customers to return or exchange their orders within 30 days of their purchase, as long as the product is in brand new condition and in its original packaging. Review our Returns and Exchanges Policy for more detailed instructions on how to return or exchange Pull Patch products.

How Does Sales Tax Work On Pull Patch Orders?

Applicable sales tax will be added on all orders based on the shipping address. The amount of sales tax is estimated until the order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be taxed.

Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. The following states will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate: AL, AZ, CA, CO, CT, FL, GA, HI, IL, IN, MA, MD, MI, MN, MO, NC, NE, NJ, NV, NY, OH, OR, SC, TN, TX, UT, VA and WA.

 

GIFTS & GIFT CARDS 

Does Pull Patch Offer Gift Wrapping?

So sorry for the inconvenience but we do not offer gift wrapping at this time.  

What Types Of Gifts Does Pull Patch Offer?

Pull Patch is the ideal destination when searching for that special gift. Offering products for men, women and kids of all ages, you can find the perfect Pull Patch for all your favorite people.

Pull Patch also offers Gift Cards available in denominations of $25, $50, $100, and $200. Gift Cards can only be redeemed on the Pull Patch website. To purchase a Gift Card online, click here.

Can Gift Cards Be Used In Conjunction With A Discount Code?

Yes, Gift Cards are considered a form of payment and can be used with a discount code when placing your order.

Can I Use A Discount Code To Purchase A Gift Card?

No, discount codes cannot be applied when purchasing a gift card.

Can A Gift Card Be Used To Pay For Shipping & Taxes?

Yes, Gift Cards are applied to the final order balance, including shipping and taxes.

How Can I Check The Balance On My Gift Card?

You gift card balance is displayed after it is applied during checkout. You can also check the balance by visiting the unique gift card link sent via email.